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Contact & Support
Effective and last updated: September 22, 2026
BrandCraft Coffee is an online personalized-gift business serving eligible U.S. delivery addresses. Email is the direct support channel for orders, delivery, personalization, privacy and account questions.
Support requests are reviewed on business days. We aim to respond within two business days.
Order and delivery support
Include the purchaser’s name, purchaser email address and order number. For damage, an incorrect item or merchandise defect, also include clear photographs of the item and packaging.
Cancellation or refund requests
Contact us as quickly as possible because personalized work may begin soon after the order and required materials are received. Review the Cancellation & Refund Policy before submitting a request.
Request cancellation or refund support
Photo, story or privacy requests
Use the subject “Privacy Request” or “Photo and Personalization Request” and describe the information or material involved. We may need to verify your identity before completing an access, correction or deletion request.
Before contacting us
- Review Shipping & Delivery for production and tracking questions.
- Review Merchandise Returns for damaged or incorrect mugs, Unisex T-shirts and caps.
- Review Photo & Personalization Permission before submitting a recipient’s materials.