Customer policies
Terms of Purchase
Effective and last updated: October 8, 2026
These Terms of Purchase apply to orders placed with BrandCraft Coffee (“BrandCraft,” “we,” “us” or “our”). By placing an order, you confirm that you have read and agree to these Terms and the policies linked below.
1. Eligibility and order authority
You must be at least 18 years old and legally able to enter a contract to place an order. If you purchase for another person, you confirm that you are authorized to provide the information and materials needed to create and deliver the gift.
2. What BrandCraft sells
BrandCraft creates personalized coffee-company gifts. Depending on the selected offer, a gift may include freshly roasted coffee, a custom company identity, personalized and numbered package artwork, story content, a digital Founder’s Certificate, private Tasting Room access, Owner’s Decisions and optional personalized merchandise.
BrandCraft creates a gift identity and experience. A purchase does not form a legal business entity, register a trademark, transfer a business license, or guarantee exclusive commercial rights to a company name, logo or phrase. Unless BrandCraft agrees otherwise in writing, personalized materials are for private gift and personal-use purposes and may not be commercially resold or represented as an independently registered business.
3. Prepaid plans and no automatic renewal
One-, three-, six- and twelve-release gifts are prepaid purchases. They are not automatically renewing subscriptions. The purchaser pays once for the number of releases selected. Later releases are produced according to the applicable release schedule and available recipient decisions.
4. Prices, currency and taxes
All prices are stated in U.S. dollars (USD). Standard shipping is $6.95 for orders below $148.95 and is included for orders of $148.95 or more. Optional merchandise uses the same order-level shipping threshold. Applicable taxes, if any, are shown before payment. We may correct an obvious pricing or catalog error before accepting an order; if payment has already been collected, we will offer the corrected order or a full refund.
5. Order acceptance
An order confirmation acknowledges receipt but does not obligate BrandCraft to accept unlawful, abusive, technically infeasible, infringing or fraudulent content or orders. We may reject or cancel an order for suspected fraud, unavailable products, inaccurate pricing, prohibited personalization, delivery limitations or other reasonable fulfillment concerns. If we cancel an accepted paid order, we will refund the affected unfulfilled amount.
6. Personalization information
Before payment, you complete and confirm a saveable gift Intake. An unfinished draft is not a placed order and does not reserve a production slot or delivery date. Available delivery estimates are refreshed before checkout. Your confirmed Intake supplies the details used to create your gift after payment.
You are responsible for providing accurate names, spelling, delivery information, sizes, color choices, taste preferences, dates and story details. You must have the rights or permission reasonably necessary to submit photos, names, stories and other materials. Our Photo & Personalization Permission is incorporated into these Terms.
We may edit, shorten, crop, format or adapt submitted materials to fit the product and BrandCraft quality standards. We reserve the right, in our reasonable discretion, to reject, remove or request replacement of any submitted photo, name, company name, logo, story, message or other material that we consider inappropriate for our gift experience. This includes profanity, obscene or vulgar language, nudity, sexual or exploitative content, hateful or discriminatory material, threats, harassment, graphic violence, disturbing imagery, deceptive or defamatory content, privacy violations, infringement of another person’s rights, and technically unsuitable materials. We may pause production while requesting an acceptable replacement. If we cancel a paid order because acceptable content cannot be provided, we will refund the affected unfulfilled amount under Section 5 and our Cancellation & Refund Policy.
7. Product appearance and substitutions
Every personalized product is made individually. Screen colors, print placement, packaging folds, coffee availability and natural product characteristics may cause reasonable variation from examples. Coffee origins, blends, roast components, packaging materials or merchandise blanks may be replaced with reasonably comparable alternatives when supply changes, without reducing the essential value of the purchased gift.
8. Owner’s Decisions
Recipient feedback may help shape later coffee direction, stories or release choices. Owner’s Decisions are part of the experience, but a specific coffee, origin, design treatment or merchandise item is not guaranteed if it is unavailable, unsafe, unlawful or inconsistent with the purchased plan.
9. Shipping, cancellations and returns
Our Shipping & Delivery Policy, Cancellation & Refund Policy, and Merchandise Return & Replacement Policy are incorporated into these Terms. Preferred arrival dates are requests and are not guaranteed unless BrandCraft expressly confirms a guaranteed date in writing.
10. Accounts and the Tasting Room
You are responsible for maintaining the confidentiality of login credentials and for activity under your account. Notify us promptly if you suspect unauthorized access. Private Tasting Room content and account access are personal to the associated purchaser or recipient. The owner may choose to enable or disable the public company page and share its link with friends and family. This does not authorize access to private questions, answers, account information or unreleased content. Content may not be scraped, commercially exploited or used to interfere with the service; personal sharing is permitted as described in Section 11.
11. Intellectual property
BrandCraft retains all right, title and interest that it owns in its platform, software, production methods, templates, layouts, design systems, trademarks and service marks, and in the stories, artwork, logos, package designs, certificates and other content it creates for the gift experience, including applicable copyrights and trademark rights, to the extent protected by law. Purchasing a gift does not transfer these rights or grant ownership of a legal company or exclusive commercial rights in a name or mark.
Purchasers and recipients receive a limited, nonexclusive permission to enjoy, display and share their delivered personalized materials for personal, noncommercial purposes, including sharing an owner-enabled public company-page link with friends and family. Except as permitted by applicable law, no commercial reproduction, publication, licensing, sale, advertising use, creation of merchandise, or other commercial use of BrandCraft-owned stories, artwork, logos or marks is permitted without BrandCraft’s prior written permission. You may not imply BrandCraft’s endorsement of a separate business or product.
Rights in customer-submitted photographs, names, original stories and other materials remain with their lawful rights holders. BrandCraft receives only the permissions described in the Photo & Personalization Permission policy. Nothing here claims ownership of third-party material or rights that applicable law does not recognize. Promotional use of finished personalized products that contain a person’s name, image, story or other protected material requires the separate written permission described in Section 5 of our Photo & Personalization Permission. Acceptance of these Terms alone is not promotional consent.
12. Disclaimer and limitation
Except for express promises in these Terms and to the fullest extent permitted by law, products and services are provided without additional warranties. BrandCraft is not responsible for indirect, incidental or consequential losses arising from an order. To the fullest extent permitted by law, BrandCraft’s total liability relating to an order will not exceed the amount paid for the affected order. Nothing in these Terms limits rights or remedies that cannot lawfully be limited.
13. Changes and severability
The version in effect when an order is placed governs that order unless a change is required by law or is more favorable to the customer. If part of these Terms is found unenforceable, the remaining provisions continue to apply.
14. Contact
Questions about an order or these Terms may be sent to info@brandcraftcoffee.com. Please include the purchaser’s email address and order number when available.