Customer policies

Photo & Personalization Permission

Effective and last updated: October 8, 2026

BrandCraft uses submitted photos, names and stories to create a private personalized gift. This permission explains what you authorize, what you must have the right to submit, and what BrandCraft will—and will not—do with those materials.

1. Your authority to submit materials

By submitting a photograph, name, story, quotation, signature, logo direction or other material, you confirm that you have the ownership, permission or other lawful authority reasonably necessary to use it for a private personalized gift and to allow BrandCraft and its fulfillment providers to process it for that purpose.

If a submitted image depicts a minor, you confirm that you are the minor’s parent or legal guardian or have authorization from the parent or legal guardian. Do not submit confidential, unlawfully obtained, exploitative or intimate material.

2. Limited license to create the gift

You grant BrandCraft a limited, nonexclusive, worldwide, royalty-free license to copy, crop, retouch, resize, format, combine, reproduce, print and otherwise process submitted materials solely as reasonably necessary to:

• create the recipient’s company identity, logo, package, story and certificate;
• produce ordered coffee packaging and personalized merchandise;
• operate the purchaser’s or recipient’s private Tasting Room;
• fulfill later prepaid releases and Owner’s Decisions; and
• provide customer support, quality control, replacement and recordkeeping.

This permission lasts for as long as reasonably necessary to fulfill and support the purchased experience, subject to retention required by law.

3. Editing and AI-assisted tools

BrandCraft may use design software, automation and AI-assisted tools to prepare layouts, remove backgrounds, improve image quality, develop copy or adapt materials to package and merchandise specifications. BrandCraft applies review and quality-control procedures, but submitted material may be cropped or modified to fit the product. We do not use submitted photos for facial recognition or biometric identification.

4. Production partners

We may provide necessary files and order details to service providers involved in design processing, printing, coffee packaging, merchandise production, shipping, storage, security or technical support. We use reasonable efforts to limit access to what is needed for the contracted service.

5. Optional permission for promotional use

Placing an order, submitting materials, accepting our Terms of Purchase or enabling a public company page does not by itself authorize BrandCraft to use a person’s name, image or personal story in advertising or promotions. Promotional permission is separate and optional. Declining it does not affect an order.

With separate express written permission, BrandCraft may photograph, reproduce and display the specifically approved finished cartons, artwork, company names and logos, story excerpts, certificates or merchandise in its website, downloadable press and media kit, editorial publicity, social media, email marketing and paid advertisements. The permission must identify the approved materials and channels and cover any person’s name, likeness or personal story visible in them.

Permission must come from each identifiable adult or a representative authorized in writing to grant that person’s commercial-use permission, together with any necessary copyright or other rights holders. A purchaser may authorize their own rights but cannot authorize another person’s rights merely because they bought the gift. A parent or legal guardian must provide any required permission for a minor.

Unless the separate release states otherwise, the grant is nonexclusive, worldwide and royalty-free for the specified promotional uses. BrandCraft may resize, crop and format approved materials without materially changing their meaning or implying an endorsement that was not given. Approved assets may be provided to media outlets for coverage of BrandCraft within the release’s scope. We will not include private access links, shipping addresses, contact details, payment information or unpublished intake answers in promotional materials.

The person granting permission may withdraw it for future use by contacting info@brandcraftcoffee.com and identifying the material. We will stop new use and remove it from BrandCraft-controlled digital channels within 30 days where reasonably possible. We cannot recall already distributed print materials or guarantee removal of independent third-party publications.

To approve a use, complete the optional promotional release and return it to info@brandcraftcoffee.com. BrandCraft must receive and retain the required permissions before publishing the material. This policy update does not grant permission for existing orders or previously submitted materials.

Separately, an owner-enabled public company page may be viewed by anyone with its link. The owner must have permission to share the materials shown there and may disable public view at any time. This sharing feature does not grant BrandCraft promotional permission.

6. Ownership

You and the applicable rights holders retain ownership of submitted original materials. BrandCraft retains the rights it owns in its creative content, trademarks, templates, production methods, layouts, platform, software and design systems, to the extent protected by law. Personal sharing and restrictions on commercial use are described in Section 11 of our Terms of Purchase. The limited permission above is not a sale or transfer of your underlying photo or story rights.

7. Content standards

BrandCraft reserves the right, in its reasonable discretion, to reject, remove or request replacement of any photo, name, company name, logo, story, message or other submission that is inappropriate for our gift experience. Prohibited submissions include profanity, obscene or vulgar language, nudity, sexual or exploitative content, hateful or discriminatory material, threats, harassment, graphic violence, disturbing imagery, deceptive or defamatory content, privacy violations, infringement of another person’s rights, and technically unsuitable materials. We may pause production while requesting an acceptable replacement. If acceptable replacement content is not provided, the order will be handled under the Cancellation & Refund Policy.

8. Withdrawal and deletion requests

You may request deletion or withdrawal of unused materials by emailing info@brandcraftcoffee.com. We will honor qualifying requests where reasonably possible, but a request cannot reverse printing, roasting, manufacturing or shipment already in progress and may prevent us from completing remaining personalized releases. We may retain limited records where necessary for completed transactions, fraud prevention, disputes, taxes or legal compliance.

9. Accuracy and respectful use

You are responsible for the accuracy of submitted names, quotations, dates and personal details. Do not impersonate another person, falsely claim endorsement, or use the service to embarrass, harass or harm a recipient.

10. Questions

For questions about a photo, story or permission, contact info@brandcraftcoffee.com before submitting the material or before production begins.