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Customer policies

Shipping & Delivery Policy

Effective and last updated: October 15, 2026

BrandCraft gifts are personalized and made to order. This policy explains when production begins, how delivery timing works, what shipping costs apply and what happens if an order is delayed, lost or damaged.

1. Eligible destinations

At launch, BrandCraft accepts orders for eligible delivery addresses within the United States. Address eligibility is confirmed during secure checkout. Some post-office boxes, military addresses, U.S. territories or other special destinations may require different service or may not be available. If we accept an address that we cannot reasonably serve, we will contact the purchaser and provide an alternative or refund the affected unfulfilled item.

2. Shipping charges

We currently do not charge sales tax. The full order total, including shipping where applicable, is shown before payment. Expedited or special delivery, if offered, may cost more and will be disclosed before purchase.

3. When production begins

Before checkout, the giver confirms the names, story information, photo choice, coffee choices and requested timing in a saveable Intake. A personalized order becomes ready for BrandCraft creation and quality control after payment is accepted and the confirmed details are available. If we discover unclear or unusable materials, we will contact the purchaser using the email address provided with the order.

4. First-release timing

For “Ship when ready,” creation and quality control of the first personalized release begin after payment and the confirmed Intake. Coffee production is then estimated at two business days, followed by USPS Ground Advantage transit of two to five delivery days. Saturday delivery is included; Sundays and postal holidays are excluded from our normal planning calendar. The Intake shows an estimated arrival range before checkout and refreshes it before payment.

A preferred delivery date and estimated arrival window are planning estimates, not guaranteed carrier delivery dates. Weather, holidays, carrier interruptions, incomplete Intake information and production exceptions may affect timing. Holiday demand, including Christmas, Valentine’s Day and Mother’s Day, can extend production or transit. Published holiday send-by recommendations and current supplier notices take precedence over normal estimates; we do not guarantee arrival on a special occasion.

Unless a different timeframe is clearly displayed or confirmed, BrandCraft expects the first personalized release to ship within 30 days after the order is complete. If we cannot ship within the promised period, we will provide a revised date and any cancellation or refund option required by applicable law.

5. Later prepaid releases

For three-, six- and twelve-release plans, later releases are scheduled at approximately monthly intervals after the first release. We prepare each edition ahead of its planned production and shipping dates. Each release is created and shipped separately. Missing Owner’s Decisions do not delay shipment; we use the recorded default. Holidays, address changes, coffee availability, production exceptions or a confirmed pause may affect timing.

6. Merchandise and split shipments

Personalized merchandise may be produced by a different fulfillment partner and may arrive separately from coffee. Separate tracking numbers may be provided. A split shipment does not mean an item was omitted.

7. Tracking and address accuracy

Tracking information is sent when available. The purchaser is responsible for providing a complete, deliverable address and promptly reporting errors. Contact us as soon as possible to request an address change. Once production or shipment begins, a change may not be possible. Additional production or shipping charges caused by an incorrect customer-provided address may be the purchaser’s responsibility where permitted by law.

8. Delays

Weather, carrier interruptions, holidays, supply changes and incomplete personalization may affect timing. If BrandCraft cannot ship within the promised timeframe, we will notify the purchaser, provide an updated estimate and obtain consent to any delay or provide a cancellation and prompt refund as required by law. A carrier’s delivery estimate after shipment is not a guaranteed arrival date unless expressly stated.

9. Lost, damaged or misdelivered packages

If an order arrives damaged, contains the wrong item, or appears lost, email info@brandcraftcoffee.com promptly with the order number, delivery address and photographs when applicable. For damage or an incorrect item, contact us within seven days after delivery. We may ask the carrier to investigate before issuing a replacement or refund.

10. Contact

For scheduling, tracking or address questions, contact info@brandcraftcoffee.com. Include the order number and purchaser email address whenever possible.